shipping and returns
SHIPPING POLICY
We are located in London, Ontario.
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We offer different options for shipping.
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We prepare the work as the orders come in. This could take anywhere from 2 to 7 days depending on the time of year and demand. You will be notified by email when your package has shipped. We send out packages on Tuesdays and Fridays.
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Shipping costs will be calculated when entering your postal code when checking out. There is no shipping fees for digital items.
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Delivery options are based on weight.
As you enter items into the cart, the weight calculation will change. Most of our products do not weigh very much, so it will not change much.
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As mentioned, add items to the shopping cart along with a viable postal code to see estimated shipping costs before payment is required.
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Once shipped, it will take about 4 to 15 days for shipping depending on where you are located.
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We currently DO NOT offer weekend or holiday delivery options based on delivery companies.
We do NOT ship to PO Boxes and APO/FPO/DPO locations.
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If there are any delays in shipping, you will be notified immediately. In this event, Everything Indigenous, will NOT assume liability for any delays with couriers and cannot provide refunds or discounts caused by courier delays.
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If you reside within a 'remote zone, we may contact you by email with a quote from a courier that delivers to your area.
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OVERALL SHIPPING EXPECTATIONS
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DEPENDING ON THE SEASON, WE MAY BE BUSIER THAN USUAL. We will post deadline dates for ordering if you need your order before a certain date.
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We use a few different courier services to enable our shipping rates to be lower than they sometimes can be. These may include UPS, Canada Post, or FedEx.
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You must enter a valid physical street address prior to processing your order. Everything Indigenous is not responsible for shipping costs associated with incorrect addresses or delays in delivery. You will be notified by email or text if you chose this option of communicating.
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RETURNS & EXCHANGE POLICY
If you are dissatisfied with a product for any reason, we will communicate with you to ensure you receive the care and respect you deserve. We will work with you to ensure you are happy with the outcome.
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Please contact our customer service team to communicate the issue.
Please read our shipping policy above before ordering and before contacting us if you have questions. Contact us.
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There are NO returns or exchanges for digital products.
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Products must be returned in their original packaging and in a re-saleable condition. Nothing must have been used.
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We will not be held responsible for any lost items during the return process. It will be your responsibility to obtain a tracking number.
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DETERMINE WHERE YOU FALL
PACKAGE/ORDER IS DAMAGED UPON ARRIVAL (Claims)
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You have FIVE days from the date of receiving your order to notify us if there is an issue with your package. If possible, before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the package is not in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery and reach out to us through our Members Chat or contact us through email. Subject will be URGENT - shipping.
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Again, claims for the delivery of damaged packages, must be made within FIVE business days from date of receiving your delivery. Claims made after this time may or may not be accepted. The quicker you let us know of a problem, the faster we can fix it for you!
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If you have refused delivery and we are in agreement about the damage, we shall make our best efforts to ensure that a replacement delivery is made to you at the earliest possible timeline. If you no longer want the order, we will provide a refund upon the return of the package to us.
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If you did not refuse the delivery, for whatever reason, take pictures of the packaging and product(s) and email them to us. You MUST include pictures of the packaging. This is for insurance purposes. If we are in agreement about the damage, we shall make our best efforts to ensure that a replacement delivery is made to you at the earliest possible timeline. If you no longer want the order, and we are in agreement about the damage, we will send you a refund.
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If we are not in agreement about the damage, we will work together to ensure we are both content with the end result.
ITEMS ARE NOT AS EXPECTED
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You have 30 days to request a refund or exchange of an order.
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We DO NOT pay for the return shipping unless there is a valid reason.
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Please email us at indigenous.everything@gmail.com to inform us of a return or exchange.
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Once we receive your product returned to us, you will be notified by email. We will inspect the return and if the product is in good condition, we will move forward with the refund or exchange.
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If you do not receive an email from us within a few days after our communication about returns, there may be a number of reasons. For instance, there could be a delay in the shipping of your order being returned to us.
If we have received the returned package and you still have not received a refund through your method of payment, contact your financial institutions because there could be a delay in processing time.
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If you go through those steps and still don’t have a refund, please email us at indigenous.everything@gmail.com
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Again, Everything Indigenous will not be held responsible for any lost items during the return process. It will be your responsibility to obtain a tracking number.
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EXCEPTION to the Above Policy: Custom Designs
We will consult with you before any custom design moves forward. Once we agree to the terms and the design, there will be no refunds or exchanges.
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We require payment upfront before any work begins. It is non-returnable because these are considered personalized goods made to your specifications. We put in time and effort into all of our designs, and we make our best effort to ensure you are pleased with our work.